Terms and Conditions

RETURNS

I really want you to be happy with your purchase and will exchange or refund any item that does not meet your expectations as long as the item is returned, unused, within 14 days of receipt. Please contact me via the contact form prior to returning any items. Earrings cannot be returned unless arrive damaged/faulty. Please ask for proof of postage from your post office when returning your item and package securely as items lost or broken in transit cannot be refunded. I will refund the initial delivery charge but would ask that you kindly pay the return delivery.

PRIVACY

Melanie Hopwood Ceramics takes your privacy very seriously and I want to be clear about why and how your personal data may be handled.

If you place an order online, I collect personal information so that your order can be processed. This information may include name, address, email and phone number. The information is used to process your order, to contact you if I need to obtain or provide additional information/updates about your order, to arrange click and collect or shipping of your order and to check that you are happy and satisfied with your purchase.

As a customer of my online shop, I may invite you to join my Mailchimp email list for news and updates, if you choose to do so you can of course unsubscribe at any time.

Melanie Hopwood Ceramics online shop is hosted by Big Cartel, you can read their privacy policy here: https://help.bigcartel.com/privacy-policy
I work with Paypal and Stripe to process your payment card details securely, they are both PCI Compliant.